We offer several delivery options, including standard and express shipping. Delivery times and costs vary depending on the option chosen and the delivery location.

Yes, once your order is dispatched, we will send you a tracking number via email. You can use this number to track your order's progress on our carrier's website.

Yes, we do offer international shipping. However, shipping times and costs will vary depending on the destination country. Please note that international customers are responsible for any customs fees or taxes incurred.

If you purchased a physical SoloQ Planner, we accept returns under the following conditions:

Eligibility:

Returns are accepted within 14 days of delivery.

Items must be unopened, unused, and in original condition.

Opened planners, used planners, or items showing wear cannot be returned.

Process:
To start a return, please contact us with your order number and the email used at checkout. We’ll give you instructions on how to send the item back.

Shipping:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

All digital downloads, including the SoloQ Digital Planner and any future digital content, are non-refundable.
Because you receive instant access to your files after checkout, we cannot offer returns, exchanges, or cancellations on digital purchases.

If you experience any issues downloading your files, please reach out and we’ll help you get everything working.

If your order arrives damaged or if you receive the wrong item, please contact us within 7 days so we can make it right. We may ask for a photo of the issue to help resolve things quickly.